Employee Experience Certification

The Employee Experience (EX) Certification course is designed to help professionals understand, measure, and improve the employee experience in their organizations - and to give partner consultants the tools to deliver that same value for their clients. The course emphasizes employee listening and measurement to quantify the current experience and track progress on employee initiatives, then goes further: turning that data into insight the right stakeholders will actually act on.

Participants will learn how to design effective surveys, measure the key drivers of engagement and retention, break down data to uncover what matters most, and build action plans that empower leaders - plus get hands-on with the tools that make it all possible.

Price: $1750

What You'll Learn

Session 1: Foundations of Employee Listening

• Why Employee Listening Matters - the business case for EX, and its link to engagement, retention, and performance
• What to Measure - key constructs and drivers behind engagement, experience, and satisfaction
• Survey Design Considerations - question wording, scales, length, frequency, and confidentiality
• What Other Surveys to Consider - pulse, onboarding, exit, stay interviews, and lifecycle surveys, and when to use each

Session 2: From Data to Action

• Breaking Out the Data - segmentation by team, tenure, manager, demographics, and location to find what really matters
• Knowing Your Audience - who cares about what, and how to tailor insights for executives, managers, and HR
• Turning Feedback into Action - closing the loop, manager toolkits, and building accountability
• Live Tool Demo - see the platform in action, from survey design through reporting and action planning

Perfect For

• Partner Consultants delivering employee experience services to clients
• HR Professionals (Generalists, Business Partners, Specialists in L&D, Talent Management, etc.)
• Organizational Development (OD) Professionals
• Internal Communications Specialists
• Anyone passionate about improving the workplace and employee well-being

Benefits

• Enhanced knowledge and credibility in the growing field of Employee Experience
• Practical tools and frameworks to design surveys, segment data, and build action plans
• Sharper ability to tailor insights to the stakeholders who need them most
• Hands-on familiarity with the tools used to run the full listening-to-action cycle
• Improved ability to contribute to strategic business goals
• Networking with other EX professionals and consultants

Format & Resources

• 2 live, two-hour virtual group sessions
• Practical survey templates and action-planning tools
• Live demo of supporting tools and platform
• Resources and slides to facilitate education and training internally
• Certification checkpoint to apply what you've learned before earning your certification